Financial Institutions, RM Support/Client Manager

Who we are and what we do

Standard Chartered Bank is a leading international banking group, with a presence in 57 markets and serving customers in over 120 markets worldwide through our network.

Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, here for good.

We’re listed on the London and Hong Kong Stock Exchanges.

Standard Chartered has had a presence in Türkiye since 2003, providing corporate and institutional banking products and services to a select number of large multinational corporates and financial institutions. Leveraging Standard Chartered’s vast geographical network, local market knowledge and expertise, our team is able to support our clients with their banking needs across the markets we operate, Europe, America,Asia, Africa and the Middle East.

Job Summary

• Perform end-to-end orchestration across all processes and services managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Support the client coverage team with client onboarding/ KYC
• Understand and develop recognizable knowledge of SCB’s CDD guidelines, policy interpretation and drive in-country adherence/ adoption of policy changes/ updates
• Understand key regulations essential to KYC field: MIFID, FATCA, CRS etc.
• Provide guidance on CDD SCB policies and procedures to RMs, supporting completion of CDD reviews.

Responsibilities

RM support/Analyst is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health. RM support/Analyst will support the Global Account Manager, Regional Account Managers (RAMs) or Field Account Managers (FAMs) on the corporate and financial institutions client portfolio to drive revenue growth outcomes, build a profitable client relationship and to ensure strong client delivery execution. The role involves close partnership with Credit Analysis, Credit Risk Control, Credit Risk, as well as Product teams. The role also requires active engagement and collaboration with colleagues in our network covering foreign local and regional subsidiaries of our clients. The role involves providing centralized support for the CIB business in the completion of CDD, liaising with the Relationship Managers (RMs), clients, legal and compliance, as required, in order to streamline CDD for new client on boarding and reviews.

Required Qualifications

• Ideally 3-5 years experience in corporate banking and or financial institutions
• Understanding of risks including client due diligence (KYC), credit risk etc..
• Understanding of key regulations essential to KYC field: MIFID, FATCA, CRS etc.
• Pro-active and solution-oriented work attitude analytical, multicultural displaying awareness and sensitivity
• Strong execution ability, high discipline with ability to multi-task effectively
• Ability to work independently without direct supervision and under pressure and within tight timeframes
• Has a clear understanding of the client needs being serviced
• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
• Ability to positively engage and build rapport with clients
• Problem solver; looks for solutions and finds ways to progress despite blockages
• A team player with good interpersonal skills

Language skills:

• Excellent command of English and Turkish (both written and verbal)

This job description provides a high-level review of the types of work to be performed. Other job-related duties may be assigned as required.

About Standard Chartered 

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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