Front Desk Agent

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To consistently offer professional, friendly and engaging service
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Front Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications

• Previous 2 years Front Desk experience in an international 5-star hotel
• Previous Opera experience is an asset
• Fluency in English & Turkish
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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