Global Risk Operations Manager [Africa, Middle-East and Turkey]

Global Risk Operations (GRO) Mission is to advocate for and protect every person, community, and business from risk. The Global Risk Operations SEO (Specialized Enforcement Operations) team is an operational team in GRO seeking an individual with extensive operational leadership experience to join either our Middle-East or Africa team. The SEO team specifically focuses on high priority, complex and regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is flexible and agile, bringing enforcement expertise that can be deployed to shifting priorities and dynamic emergent situations, necessitating local context, language, policy, community or functional expertise. The successful candidate will support either the Middle-East team or the Africa Team on advocating and protecting the community through content review and enforcement as well as collaborating across the organization to advocate for the community’s needs.

Global Risk Operations Manager [Africa, Middle-East and Turkey] Responsibilities

• Lead, mentor, and inspire the SEO MENA or SSA team, fostering a culture of innovation, accountability, and operational excellence and drive delivery on multiple programs across regions and business groups.
• Sets and deploys clear expectations and goals for individuals and the team and holds them and self accountable for success.
• Facilitate execution with speed and simplicity, meeting core operational KPI’s, while making balanced and prioritized decisions that maximize impact while minimizing cost (people, time, resources).
• Drives the strategy, prioritization and success of the team’s projects, which contribute to multiple areas of the organization.
• Influences key business decisions to optimize productivity and value within the org while bringing stakeholders onboard and looping relevant people into the discussion.
• Clearly represent and advocate the community’s needs through risk assessments and provide integrity recommendations and directions on the best course forward using operational, risk, policy and contextual awareness into the decision making.
• Influences key business decisions to optimize productivity and value within the org and product/ business area.

Minimum Qualifications

• 8-10 years of experience in Operations Management with a record in delivering business value using strong process/project management practices in technology operations/trust and safety space.
• 6+ years of people management experience including management of senior individual contributors and ability to inspire and motivate teams.
• Experience leading large, diverse and geographically dispersed operations organizations, specifically in workflow management, user support and project management.
• Experience in a fast-paced environment and in leading through ambiguity and change.
• Excellent analytical, problem-solving, and decision-making abilities and a proven track record in successfully leading operations teams focused on process optimization, rigor, standardization, and efficiency.

Preferred Qualifications

• Contextual knowledge of the Middle East or Africa with practical operational and work experience there
• Language skills (Fluent in Arabic or one of the African Languages)

Locations

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.

Read Full Description