Inside Sales Coordinator (English and Turkish/Romanian/Russian)

Your Job

The Inside Sales Specialist is fully responsible for assigned customers’ relationship and support. This role provides pre-sales and after-sales support and handles end-to-end the order fulfilment process.

The role includes orders coordination, development of customer-supplier relationship in collaboration with outside sales representatives and follow-up of customers’ files and requests.

Inside Sales Coordinator is a key contact between the customers, our outside sales team, and the plants throughout Europe. In that scope, Inside Sales Coordinator is to identify and understand customers’ needs and provide them with the most suitable solution for their business activities.

Inside Sales Coordinator works in close cooperation with marketing, finance, technical, logistics, production, and shipping. Furthermore, Inside Sales Coordinator is also responsible for quotations and follow-up of projects. This requires an excellent knowledge of the markets and customers, as well as production and logistics constraints.

Position operates in a dynamic environment; the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able to counteract with solutions.

The position is based at Guardian’s Hub situated in 10th of Ramadan city, Sharqia Egypt.

What You Will Do

• Acts as a primary point of contact for any client inquiries related to business
• Develops trustful relationships with clients ensuring continued Guardian supplier relations
• Ensures a seamless satisfactory customer experience across all sales channels
• Ensures the correct products and services are delivered to customers in a timely manner
• Resolves customer account enquiries in a timely and satisfactory manner in close collaboration with the Order Fulfilment Team
• Anticipates customer needs and can identify value added business opportunities
• Establishes mutual beneficial outcomes in client relationship through service activities, all in close collaboration with internal stakeholders
• Expands the relationships with existing customers by proposing solutions that meet their objectives
• Identifies opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business

Who You Are (Basic Qualifications)

• Proficient in English, both written and spoken, and fluent in one of the following languages: Turkish, Romanian, or Russian.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving and negotiation skills
• Must be proactive, customer focused, and results oriented
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo

What Will Put You Ahead

• Bachelor’s degree
• Previous experience within an Inside Sales or Customer Service role is desirable
• Efficient, accurate and focused to detail
• Multitasking and with good organizational skills
• Entrepreneurial person who is business minded
• Highly motivated
• Adapts well to unexpected change

What We Offer

• Join a multicultural company with significant growth and personal development opportunities.
• A supportive working environment that encourages autonomy and personal initiative.
• Competitive compensation package reflecting your contributions.
• Additional benefits including transportation allowance, medical and life insurance.
• Office-based role with the flexibility of remote work on Fridays.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

Guardian is a diversified global manufacturing company headquartered in Auburn Hills, Michigan, with leading positions in float glass and fabricated glass products for commercial, residential and transportation applications; automotive trim; and the distribution of building products. Through its research and development centres (Science & Technology Centre for glass and Advanced Development Centre for automotive), Guardian is at the forefront of innovation.

Guardian, its subsidiaries and affiliates employ 12,000 people and operate facilities throughout North America, Europe, South America, Africa, the Middle East and Asia.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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