Marketing Manager, Customer Engagement Turkey, Turkey Marketing & Prime

DESCRIPTION

The Marketing and Prime Team of Amazon Turkey is looking for a passionate and experienced marketing (+10 years) professional to support with all marketing initiatives that are driving customer engagement and that are reducing customer churn; i.e. driving Mobile App adoption, sending personalized incentives to customers, creating customized Email/Push messages, driving awareness of our Deal events. You will have the freedom to test new initiatives that can accelerate customer engagement. In this position you will work closely with TR Stores team lead and with central teams.

We are looking for a native Turkish speaker, with strong dive deep/analytical skills, who is eager to analyze data and propose new solutions based on customers’ insights. Proficiency in SQL would be a plus.

Key job responsibilities

The candidate is expected taking customer engagement to the next level by diving deep into the customer funnel, understanding reasons for churn and developing the right onboarding journey to engage customers from the moment they create an Amazon account. The position enjoys a high amount of autonomy with the ability to support with determining strategy and implement a diverse set of initiatives.

We are open to hiring candidates to work out of one of the following locations:

Istanbul, TUR

BASIC QUALIFICATIONS

Education: Bachelor’s degree in business administration, marketing, finance, or a related field

Experience: +10 years of experience in customer lifecycle management, customer relationship management

Experience in leading customer lifecycle strategies, in analyzing customer data and deriving actionable insights.

Experience in project management and leading cross-functional teams.

PREFERRED QUALIFICATIONS

Strong analytical skills to interpret customer data

Excellent communication skills to effectively convey strategies and collaborate with various teams.

Leadership skills to manage and motivate teams, as well as to drive initiatives forward.

Strategic thinking and problem-solving abilities to develop and implement effective customer lifecycle strategies.

Attention to detail to ensure accuracy in customer data analysis and strategy implementation.

Ability to prioritize tasks and manage multiple projects simultaneously.

SQL proficiency

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