Microsoft Support Engineer with Turkish

Job Title:

Microsoft Support Engineer with Turkish

Job Description

We’re looking for a Microsoft Support Engineer with passion for technology to join our Cloud Services Support Team.

We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?

• Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions
• Analyzing service performance issues
• Setting case priority depending on the client needs
• Providing relevant solutions through established procedures
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support

You are a good fit for the role if you: 

• Are advanced in both Turkish and English
• Have previous technical experience or relevant education
• Have excellent communication skills
• Are able to identify and understand clients’ needs
• Have the ability to present complex information in a simple way
• Are interested in specialization in various Microsoft services
• Are up for a fresh new challenge

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday from 9:00-19:00
• Competitive salary with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro / Work from any place in the country
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

About us:

With 280,000 colleagues all over the world, we specialise in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognise that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Location:

BGR Sofia – Advance Business Center

Language Requirements:

Time Type:

Full time

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