NPI & Customer Engineer

Türkiye (Hybrid)

The team you’ll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

As Nokia’s ION Customer Engineering Turkey HUB we’re looking for New Product Introduction (NPI) expert in order to deliver NPI activities for TCA cluster.

Within the team, you will find the opportunity to work on the next generation IP routing technologies in an international setting and be part of a team of experts.

As ION Customer Engineering team, we are the frontend experts. Our main mission is delivering engineering activities for IP product portfolio within customer projects.

As an NPI, you will be involved in proposing solutions for customer needs, ensuring flawless delivery of installation and commissioning activities, leading configuration, integration and customer acceptance activities of Nokia’s IP routing portfolio.

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HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

In conjunction with the Consultancy, TPM and Engineering Competence teams; NPI engineer is responsible and accountable for:

• Ensuring efficient delivery of IP Routing Products and Solutions presentations/PoC/Demos to customers
• Ensuring solution architecture is ‘right first time’ and meets contracted compliance levels
• Reviewing and validating engineering requirements against product capabilities
• Ensuring hardware, software and firmware versions are identified for solution,
• Ensuring pre-existing limitations and defects are identified in order to make sure that the solution can be engineered to meet requirements
• Supporting network consultants during development of the solution and customer design reviews
• Identifing technical skill gaps of other organizations involved in the project and perform workshop/OJT when required
• Reviewing and approving Methods of Procedures prior to implementation
• Providing customers with a variety of support services, including but not limited to providing remote and on-site level 1 operation support (resident at customer premises or not)
• Providing technical support activities such as configuration support, network element deployment support, maintenance release and software update and on-site training
• Providing remote and on-site recovery support in the event of an out-of-service/outage condition caused by a disaster
• Making escalation to support groups when needed
• Maintaining interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
• Creating technical documents (ECP’s, MOP’s) and training materials.
• Providing problem resolution assistance and training to other technical support personnel as required.
• Participating in Field Trials, Proof of Concepts, Preliminary Acceptance Tests, Customer Demos/Workshops.

KEY SKILLS AND EXPERIENCE

Your skills and experience

• BA or MA degree in telecommunication, information technology or engineering
• Fluent Turkish and English.
• 4+ years of relevant experience of IP/MPLS networks
• Excellent communication skills and customer orientation
• Strong solution oriented mindset and problem solving skills
• Ability to work under pressure and with tight deadlines
• Ability to learn effectively and quickly
• Willingness to travel to customer premises
• Fluent Turkish and English is a must for this position
• Mandatory location is Turkey, Ankara or Istanbul with some amount of travel to customer sites in different cities/countries when required.

It would be nice if you also had:

• Any other foreign language is a plus
• Strong knowledge on Nokia Service Router family products is a big plus
• Understanding of scripting, Linux/Unix platforms is a plus

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About the Team

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. 

Apply Now

Job Info

• Job Category Customer Services
• Posting Date 07/18/2024, 11:46 AM
• Locations Barbaros Mahallesi Mor Sumbul Sokak No:7/3, Istanbul, 34746, TR 164 Eskisehir Yolu, Ankara, 06520, TR (Hybrid)
• Degree Level Bachelor’s Degree
• Job Schedule Full time
• Role Type Individual contributor
• Job Identification 7828
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