Operational Reporting Intern

What you’ll do

The Customer Support Administrator is responsible for delivering assigned tasks as part of a back office team, which support the effectiveness of the Customer Operations functions. Providing services offering advice based on contributing to enablement and maintenance of effective day-to-day customer service without facing the customer directly.The Customer Support Administrator may also perform tasks related to general analyses and reporting, billing activities, workforce planning and other general administration, filing and systems maintenance.Typically reports to the Senior Customer Support Team Leader.

Who you are

• Has a good understanding of Vodafone products, services, policies, procedures and systems to deliver assigned tasks;
• Provides transactional services to first line Customer Care Advisors in order to help resolve customer inquiries and complaints fairly and effectively, through back office tasks;
• Conducts transactional services, using clear communication and common courtesy to internal team members;
• Supports team in providing consistent service in relation to defined activities (e.g. billing administration, document management, reporting, data analysis);
• Delivers assigned tasks to maintain effective customer support through preparing regular or ad-hoc customer reports;
• Exchanges information with stakeholders to carry out and complete administrative tasks accurately;
• Supports the communication between internal customer, (e.g. Direct Sales Advisor) and internal support teams to assure responsiveness;
• Delivers assigned tasks to help managers prepare shift/workforce planning schedules and required resources for Customer Care teams;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

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