Operations Lead

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media – both established and emerging. 

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. 

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

The Company:

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two

of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a

breadth of experience across an extensive range of sectors, Hogarth offers the unrivalled ability to deliver

relevant, engaging, and measurable content across all channels and media – both established and

emerging. 

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all

mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and

innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

The Role:

Our client is one of the world’s most recognised brands, a global technology company who consistently

delivers innovation combined with beautiful design. The Operations Lead is responsible for bringing

operational excellence to the newly formed CEMEA region.

The Operations Lead will support the Business Director (BD) along with Hogarth Senior Leadership to deliver

world-class marketing communications through knowledge, strategy, and exceptional planning.

They will be a master of communication and logistics with both a forensic eye for detail and an

understanding of the bigger picture. They will be an expert facilitator representing Operations in

all aspects, from reporting and insights to process mapping and planning. They will encourage

teamwork, cooperation, and productivity, supporting all functions of the business to work

seamlessly together. They will provide impeccable professional delivery in their role and build

strong relationships whilst strategizing process improvements.

The ideal candidate must be an operations professional, demonstrate an advanced understanding

of agency ways of working, project management methodologies and tools and be able to partner

with diverse and dynamic teams across project management, production, language services and

finance to deliver excellence for our client. To be effective, the successful candidate will need to leverage

their superior problem-solving skills, judgment, and excellent relationship-building capabilities.

Key measures of success:

• Continuous delivery of all CEMEA projects, striving for excellence at every step.
• Ensure operational excellence is maintained at all times.
• Develop and own a strong strategic partnership with our client teams.
• Effective team leadership across multiple locations.
• Implement global initiatives and deliver against the business and client needs.
• Ability to change and influence, ensuring CEMEA is leading the way on the global stage.

Key Responsibilities:

Process and Operations

• Lead year round planning of projects including:

o Timeline tracking

o Resource mapping

o Talent team relationship

o Onboarding of resource for large scale programmes

o Collaboration with IT Lead on tech and infrastructure requirements

o Work with wider team on training plan and development

o Oversee security and compliance

o Own and maintain operational playbook

• Responsible for reporting and presenting key insights to leadership.
• Driving reviews and analysis of internal and client facing hindsight’s, SLAs and KPIs to

ensure best practices adopted.

• Ensure correct management of volume demand and resource allocation
• Key contact for internal operational escalations.
• Collaborate with operational counterparts globally to share best practices and key learnings
• Identify and mitigate risk. Directly intervene and manage the recovery plan whenever

business critical risks are identified.

Collaboration

• Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting

and key internal stakeholders.

• Motivate and drive the integrated team towards forward progress, action and results
• Effectively and impartially navigate teams with conflicting priorities.
• Build a close working relationship with our Global Operations and Program Management

community, ensuring that we adopt consistent systems, processes and governance that

can service both local and global requirements.

• Ensure BD and Leadership team are informed on all matters relating to Operations.

Leadership

• Ensure operational frameworks and best practices are embedded across the account.
• Champion Hogarth culture; a guardian of our values.
• Lead by example demonstrating both professionalism and passion.
• Take ownership and find solutions.
• Cultivate fresh-thinking, collaboration, respect and inclusivity.

Strategy and Financials

• Work with the Business Director and function leads to build out a future facing production model that

delivers on the client’s evolving needs.

• Partner with Business Director and Commercial leads to deliver revenue and

agreed contribution and profitability targets.

• Lead special projects, using data and insight to build out the business scenarios and

recommendations.

• Work closely with leadership team to flawlessly deliver work that meets the client’s

business needs.

• Demonstrate solid commercial knowledge and financial acumen.
• Implement operational governance and best practice across the business.
• Contribute to regular business reviews to Director level (and above).

Requirements:

• Experience within a global production environment and/or a creative agency environment.
• An appreciation for how great work gets done and a commitment to ensuring flawless execution.
• Ability to prioritise and work effectively within tight time frames.
• Strong management, collaboration and communication skills; effectively prioritise and actively manage

internal and client stakeholders.

• Commercially focused with a passion for delivering and exceeding results.
• Focus on continuous improvement.
• Experience managing the rollout of new tools and systems.
• Demonstrated experience of successfully working within a virtual team environment.
• Experience with complex decision and planning processes.

Diversity and Inclusion

Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct

ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points

of view, making Hogarth not only a better company and place to work but an environment where everyone

experiences connection, opportunity and a sense of belonging.

Hogarth Values

Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries,

we are never satisfied and always want to find a better way.

Hands on: We don’t wait for things to happen; we get on with it. We are pragmatic and don’t have an

ego. We do what it takes to get the job done to the highest standards.

Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to our

promises.

Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. We

want to work with people from many cultures and demand great things of each other. Even when things get

tough, we don’t lose perspective or our sense of humor.

How to apply

Please send your CV to careers@hogarthww.com

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging. 

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

Please contact careers@hogarth.com if you need the job advert or form in another format.

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