Skip to content

Production Support Engineer L3

Publicis Groupe

Company Description

Publicis Sapient, Colombia is looking for an Application Support Engineer L3/ Production Support Senior Analyst L3 for all application-level production environment issues, user support queries, and requests.

Required Technical skills: Core Java, Azure Cloud, and ITIL Processes

Job Description

Key Roles and Responsibilities:

  • Address business/functional issues typically within the Level-1 team’s capability.
  • Troubleshoot and resolve escalated issues/incidents/service requests from the Level-2 support or within Level-3 team’s scope.
  • Ensure timely resolution within SLA or escalate to development lead as per protocol.
  • Review incident postmortems/RCA; conduct root cause analysis if Level-2 team requires help.
  • Collaborate with Level 1/2 teams for recurring issue resolution.
  • Execute application maintenance/enhancement per the agreed scope.
  • Implement optimization initiatives including tooling and re-engineering.
  • Drive automation of manual tasks.
  • Participate in problem, change, knowledge, and event management.
  • Develop and refine best practices for application support and maintenance.
  • Assist in DR/BCP planning and execution.
  • Provide insights for refining status reports on support and maintenance activities.
  • Monitor Azure resources (Logic Apps, CosmosDB, AKS), validating processes and data integrity.
  • Monitor email alerts via dtsaas, troubleshooting API outages/errors through Dynatrace.
  • Utilize OpenLens for AKS configuration, accessing API Pods, and reviewing logs.
  • Customize Azure Data Explorer dashboards to reflect data expectations based on requirements.
  • Provide ON-CALL support as required. 

Qualifications

Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Must-Haves:

  • At least 5 years of experience in Application Support and Maintenance.
  • Proficient in Core Java 7.0 or above, with expertise in commonly used API and Frameworks such as Spring, CXF, JSON, XML, Swagger, MQ, PubSub, REST, Kafka, Log4j
  • Have good exposure to ITIL Processes like Incident Management, Problem Management, Knowledge Management, etc.
  • Enterprise Application: Have experience in building and working on software systems that are:
  • Able to function correctly and operate in a failure-free manner
  • Able to tolerate faults with an ability to withstand disruption and recover in a graceful manner avoiding downtime
  • Highly observable with monitoring and tracking of QoS parameters such as – Availability, Latency, Quality, Correctness, Completeness, Error budget, etc. using Service level indicators (SLI) mapped to Service level objectives (SLO)
  • Strong knowledge of Microsoft Azure, Logic Apps, CosmosDB, Mongo DB, Cassandra, AKS, and Azure Data Explorer (either of these)
  • Strong analytical and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to work under pressure and meet tight deadlines.

Nice to have:

  • DevOps and Source code management: Ansible, CI/CD, Jenkins, GitHub
  • Domain Experience: Developing enterprise scale n-tier applications in the required domain

Additional Information

Additional information:

Monthly Salary Pay Range: 13Million – 14.5Million Colombian Pesos

The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. The actual range for this position may differ, depending on location and the specific skillset required for the work.

Benefits of Working Here:

  • 100% remote work
  • Paid Time Off includes Legal Public holidays, 15 legal vacation days annually, +3 Flex Days added to the 15 legal vacation days.

Extra legal benefits include:

  • Learning and Development: E-learning platforms, Linkedin, Udemy, and O’Reilly Learning, Certification and Mentorship Programs, English Lessons.
  • Health and Wellness: Sick leave 100% covered, Maternity and Paternity leaves, shared parental leave, and Private/Premium Health Insurance.
  • Savings and Rewards: Career Promotions, Savings Box, Corporate discounts and benefits, Voluntary Retirement Savings Plan, Connectivity bonus.
  • Work Your World [6 weeks/year]

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (turkeyjobs.co) you saw this job posting.