Program Manager, Turkish Market, Safety & Integrity

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve. Join us. Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. About the role: As a Program Manager on our EMEA Safety & Integrity team, you are the glue that ensures our policies, programs, and systems work together across our many apps to protect consumers and prevent abuse. You work to push projects and operational changes forwards, implement policy changes, and define new processes. You coordinate between product managers, operations teams, and policy specialists to actually get things done. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. What will I be doing? – Develop processes and strategies for the Turkish market on TikTok, focusing on maintaining user and platform safety and integrity. – Act as the bridge between Trust & Safety and other teams to foster collaboration and alignment. – Leverage market knowledge to bring a local perspective to solutions and strategies. – Monitor key metrics to assess market health, identify irregularities, and work cross-functionally to plan risk mitigation strategies. – Proactively identify emerging risks and trends, improving detection mechanisms. – Collaborate with Public Policy, Legal, Communications, PR, and core Trust & Safety teams to address government and regulatory concerns. – Partner with cross-functional teams (Content Policy, Product Management, Data Analytics, Operations, Risk, and Response) to resolve safety issues, enhance user safety, and optimize product features and strategies. – Use both qualitative and quantitative methods to identify regional content risks, then design features and strategies to mitigate them.

Qualifications

Minimum Qualifications – Fluency in Turkish and English is essential, as you’ll be responsible for the Turkish market. – Strong understanding of the User Generated Content (UGC) landscape in Turkey, including social media trends and key challenges in the market. – Experience in program, project, or product management, ideally in a safety, risk control, or anti-spam strategy environment. – Comfortable working with large data sets and conducting in-depth analysis; familiarity with SQL is a plus. – Ability to thrive in a fast-paced environment and effectively handle day-to-day challenges. – Resilience and a focus on self-care to manage the emotional demands of the role. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Read Full Description