Programme Manager

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

MSX International has the job for you!

Job Description

MSX International is looking for a Programme Manager – Aftersales to oversee the operational delivery of key aftersales programmes for leading automotive brands, including Ford and Stellantis. This role is ideal for a proactive leader with automotive aftersales experience, who excels at managing teams, driving programme success, and fostering strong client relationships.

As a Programme Manager – you will be the vital link between field, office, and home-based teams, ensuring effective delivery of aftersales programmes. Your responsibilities will include:

• Operational Management: Leading teams to meet programme KPIs and objectives.
• Client Liaison: Acting as the main point of contact for business owners and ensuring seamless communication.
• Performance Monitoring: Overseeing team activities to maximise efficiency and results.
• Business Development: Identifying new opportunities for growth and programme improvements.
• Process Improvement: Conducting in-depth business reviews, creating action plans, and implementing strategic changes.
• Programme Oversight: Managing compliance, forecasting, invoicing, recruitment, and team performance.
• Stakeholder Engagement: Chairing programme review meetings and reporting on key performance insights.

What We Offer

• Salary: £50,000 – £55,000 DOE
• Bonus: Up to £5,000 per year
• Company Car
• Annual Leave: 25 days + bank holidays
• Pension Plan: Company contributory scheme
• Healthcare: Cashback scheme
• Life Assurance
• Car Salary Exchange Scheme
• Exclusive Discounts: Everyday purchases and car purchases

Working Pattern & Location

• Hours: 40 hours per week (Monday – Friday)
• Location: Remote with travel (approx. 2 days per week)
• Client Sites: Warwick, Dunton, Coventry

Qualifications

This is an excellent opportunity for an individual with strong presentation and interpersonal skills. Our ideal Programme Manager is a self-starter who has excellent leadership skills, as well as:

• Automotive aftersales experience in both service and parts (Essential)
• Project management and people management experience
• Proven ability to manage multiple projects simultaneously
• Business development experience
• Coaching experience (Advantageous)
• Strong understanding of aftersales & customer retention within dealer networks
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Visio, Project)
• Excellent leadership, problem-solving, and analytical skills
• Ability to influence, negotiate, and communicate effectively at all levels
• Strong commercial acumen with a strategic mindset
• Comfortable conducting high-level management meetings and presenting data-driven insights

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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