Quality Evaluator : Polish plus English or Russian or Greek or Turkish

Job Title:

Quality Evaluator : Polish plus English or Russian or Greek or Turkish

Job Description

The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
  • Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
  • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Location:

POL Katowice – Global Office Park-Bldg C Flrs 2 & 3

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (turkeyjobs.co) you saw this job posting.

Share
Published by

Recent Posts

Turkish Bilingual Interpreter – Tampa, FL

Important Note: This is NOT a remote position. This position is based out of our…

3 hours ago

Medical Assistant / LPN – Tennova Primary Care Farragut, Turkey Creek, Full

Job Description Administers nursing care in an outpatient facility or clinic under the supervision of…

3 hours ago

RD Medical Lead Eurasia

Job title: RD Medical Lead Eurasia About the job Our Team: The Medical Team Eurasia…

3 hours ago

Assistant Ranch Manager Drive On – Whitmore Turkey Ranch (Shift Varies)

Company Description Foster Farms has been serving families since 1939. Since the founding days, Foster…

3 hours ago

Sr. Brand Specialist – AVS, TR AVS

DESCRIPTION 2024 Turkey Senior Brand Specialist Amazon Türkiye team is looking for an analytical, customer-obsessed,…

3 hours ago

IT Specialist – Vulnerability Management & Life Cycle Management

Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification…

3 hours ago

This website uses cookies.