Amazon
DESCRIPTION
Global Hiring Quality team is looking for a Quality Specialist with Turkish to help develop and maintain quality assurance processes for Amazon Workforce Staffing Candidate Services (WFS CS) around the globe. The Quality Assurance Associate should understand the business metrics (quality and productivity KPIs), build a story which summarizes holistic quality performance, identify solutions and implement the necessary actions. Following this initial phase, it is imperative to own the actions and drive the required changes which lead to improved performance. The role should be setting the benchmark for standards we expect to deliver internally to drive a stronger hiring experience. This position necessitates fluency in the following areas: verbal, written, reading, and comprehension in Turkish and English.
Key job responsibilities
- Perform quality audits to ensure adherence to standard of work.
- Monitor and report quality metrics, deep dive and identify trends/root causes.
- Liaise with internal and external teams to implement best practices and to drive performance improvements.
- Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
- Assist with compiling, analyzing and driving First and Repeated Contact Resolution improvement initiatives.
- Provide clear insight into performance drivers and the levers which impact performance.
- Implement and own action plans which drive performance improvements.
We are open to hiring candidates to work out of one of the following locations:
Prague, CZE
BASIC QUALIFICATIONS
- Proficiency in the following languages: English and Turkish (B1/B2+)
- Strong interpersonal and communication skills with the ability to communicate effectively
- Comfortable working in a fast-paced environment and able to comply to improvements in processes as they happen
- Knowledge of all MS Office tools
PREFERRED QUALIFICATIONS
- Additional European language is a plus
- Experience in customer service or multi-location HR support
- Effective time management skills
- Ability to analyze data and to use the data to drive decision making
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (turkeyjobs.co) you saw this job posting.