Receivable Specialist Turkish-English

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple – to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

Join Our Dynamic Invoice to Cash Team as a Receivable Specialist (Turkish – English) in Terneuzen, The Netherlands!

Are you ready to be part of a diverse, multinational, and collaborative team? Our Invoice to Cash team is designed to enhance the customer experience through an end-to-end invoice to debt reconciliation process. We combine several processes, such as rebate and price management, invoicing, cash application, and payment receipt and handling, to deliver exceptional service.

As a Receivable Specialist in our Payment Receipt and Handling team, you’ll work closely with other sub-functions within the Invoice to Cash organization. Your role will be crucial in providing outstanding service on any invoice-related matter to both our internal and external customers.

Responsibilities

• Customer Contact: Serve as the main point of contact for accounts receivable matters.
• Collections Activities: Lead near due and past due collections activities, influencing customer payment behaviors.
• Credit Order Blocks: Monitor and release credit order blocks to ensure smooth operations.
• Correction Documents: Issue correction documents to customers as needed.
• Customer Account Knowledge: Maintain in-depth knowledge of customer accounts.
• Accounts Reconciliations: Manage accounts reconciliations to ensure accuracy.

Qualifications

• Educational Background: Minimum of a bachelor’s degree or an equivalent qualification.
• Language Proficiency: Fluency in both Turkish and English.
• Preferred Experience: Background in economics and/or accountancy, and experience working with customers.

Your Skills

• Customer Relationship Management: Building and maintaining strong connections with customers and internal stakeholders.
• Communication Skills: Proficiency in Turkish and English to effectively understand and address customer needs.
• Problem-Solving: Independently and proactively tackling issues and queries in a timely and constructive manner.
• Accounts Receivable Management: Handling accounts receivable matters, including collections and credit order blocks.
• Attention to Detail: Ensuring invoices are issued and processed correctly and timely.
• Analytical Skills: Gaining insights into customer portfolios and payment behaviors.
• Team Collaboration: Working closely with various sub-functions within the Invoice to Cash organization.

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. 

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need…when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow’s equal opportunities is available on www.dow.com.

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