Reception Agent

Company Description

Join us at Accor, where life pulses with passion!

We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

You will be part of a world leading hospitality brand Accor, offering many other perks such as;

• Competitive net salary
• Hotel opening bonus 
• Monthly supermarket bonus card
• Social support bonus card every 3 months 
• Monthly transportation allowance 
• Free meals on duty at employee cafeteria
• Scholarship for successful university students (either employees or their children)
• Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
• Being member of the Accor & Levni family
• Learning & development programs
• Complimentary language classes, English, French, Spanish and more
• Career opportunities in our growing team
• A discount card to be used in Accor Hotels Worldwide
• Employee recognition incentive (Employee of the month)
• Staff appreciation party and other employee recognition events
• A job opportunity that is very easy to reach by Marmaray, Tram or Ferry. 

What you will be doing:

• To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
• To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
• To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
• To act as an in house guests’ ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.
• To ensure that the uniform provided is kept in good condition, clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
• Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
• To ensure that the uniform provided is kept in good condition, clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
• Reporting to the FO Manager.

Qualifications

• At least 1 year hotel Reception Agent experience within a 4/5 star hotel
• To have advance knowledge Accor Online Platforms
• To have thorough knowledge of all SOP’s and P&P’s for Front Office department
• Knowledge of computers and systems such as PMS, Microsoft Office, etc
• Successful problem solving skills
• Able to communicate in written and spoken English and Turkish
• Additional languages; French, Spanish, German, Italian, Russian, Arabic is preffered 
• Excellent overall communication skills
• Able to multi-task
• The ability to work well in a team environment
• Able to exercise good judgement with difficult guests
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• No military obligation for male candidates.
• Prior experience working with Opera or a related system.
• Able to stand for extended periods of time
• Able to work shift in terms of working hours.
• Must have the ability to handle cash effectively and accurately.
• Understanding and ability to work in a multi-cultural environment
• Professional appearance and demeanour

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