Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Residences at Mandarin Oriental
Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use projects. Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise. In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences common areas to the very high standards our residents have become accustomed, but to continually improving our relationship with Residence owners over the long term.
Duties and Responsibilities
Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
Ensure that tables are arranged and set up accordingly
Ensure that service stations are correctly arranged and set-up
Ensure that all colleagues are familiar with correct billing procedures
Maintain all equipment in good condition and ensure colleagues are trained to handle all of it.
Attend all training sessions arranged by MO
Conduct and attend all meetings in absence of managers
Support company’s philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Requirements
Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment
Reading, writing and oral proficiency in the English language
Highly self motivated and able to motivate othersÂ
Work in a safe, prudent and organized manner
Have a good knowledge of wine and beverages
Have the ability to handle multiple tasks at one time
Must have excellent attention to details, and extensive service knowledge
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