Sales and Customer Service agent (Turkish speaker)

EF- English Live Sales Team is looking for an enthusiastic person with a high level of Turkish to join our European team in Barcelona’s office.

As a Sales and Customer Service agent, you will be responsible for selling and promoting our Online English courses. You will have a key role in developing, revenue, and the number of students joining our online school and being part of a fast-growing business.

Your responsibilities will include, but not be limited to:

Sales:

• Inbound and Outbound calls to potential new customers.
• Upgrade and Renew current customers.
• Take full ownership of direct sales in the region and reach KPI’s and Sales targets.
• Achieve excellent customer service and proactively respond to client queries.
• Performs database and record-keeping activities.

The Sales performance will be based on the KPIs settled on a monthly basis.

Customer Service:

• Book and run 1-on-1 onboarding calls with new EF EnglishLive students.
• Build strong coaching relationships with new customers to ensure they are striving for the right goals.
• Proactively help to build students’ learning habits.
• Communicate on a regular basis with EF English Live students via our omnichannel solutions (video calls, audio calls, chat, emails, etc) to ensure they are progressing and having a great experience with EF English Live.
• Ensure that the customer delivers on his payment schedule.

The Customer Service performance will be assessed on our students’ cancellations rate, school usage, progress, and student’s satisfaction.

Requirements:

• Previous experience in a similar role
• Based in Barcelona and eligible to work from there
• Fluent level in Turkish both written and verbal (any other language such as Danish would be a plus)
• Minimum B2 level of English
• Ability to communicate effectively and concisely to customers
• Cultural awareness and team-player
• Good understanding of KPIs and targets
• 1st month fully office based for trainings

Benefits and fun stuff:

• Fixed salary + commission plan
• 28 days holidays per year
• Flexible remuneration plan: save money on private health insurance, child voucher, tickets restaurants and transportation
• Gym plan with great discounts
• Career path and opportunities internationally
• Flexible working: 3 days at the office, 2 from home + 10 extra work from home days per year
• Work in a multinational environment with enthusiastic people
• Monthly happy hour in office & Summer & Christmas party – “no expenses spared”

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