Sales Development Representative

Company Description

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward

Job Description

The Sales Development Representative is the front line of the Shopify Plus Sales team. We find the world’s fastest-growing eCommerce stores and help them make their shopping experience even better using our best-in-class solution via impactful, value-driven outreach and great conversations. We take them from “What is Shopify Plus” to “How have I gone this long without it!”

This role is a remote position for candidates who are currently based in Singapore.

You’ll be working on things like:

• Identifying good fit merchants and crafting compelling messaging via email, phone, WhatsApp to build interest in having a conversation – these merchants may or may not have even heard of Shopify or Shopify Plus.
• Qualifying prospective merchants for Shopify Plus fit, and filling the pipeline with quality opportunities.
• Learning the ropes of the intricacies of eCommerce in India – who are the major players, and how can we help them.
• Creating a positive and valuable first impression to merchants by providing an unrivaled merchant experience.
• Maintaining active engagement with new and existing leads through our CRM, Salesforce.
• Account planning with your sales reps/account executives on target accounts within your book of business
• Contributing to building culture and upholding Shopify values in our growing APAC region.
• Liaising with your peers across the world in markets like Japan, India, SEA, North America and EMEA to refine processes and consistently evolve the scope of the role.
• Collaborating cross functionally with peers across marketing, channel sales/partnerships and direct sales to drive meaningful engagement and nurturing of merchant prospects.
• Working with your lead to up-skill in areas of professional and personal development including special projects to continually drive top-of-the-funnel impact within the commercial team in APAC.

Qualifications

• Experience and knowledge of the India market (primary focus), SEA and GCR
• Experience in outbound sales/business development roles
• High-energy and have a positive attitude.
• Merchant-focused mentality.
• Experience in Sales/Sales Development.
• Experience in working with international teams.
• Demonstrate excellent written/verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Be a highly motivated, driven, and self-starting individual who can hit the ground running.
• Ability to thrive in a fast-paced environment and be able to live in the grey.
• Strong process improvement skills to help develop the role as things change with the business.
• An understanding of customer needs and meeting those individual needs with proper introductions to our Shopify Sales Reps.
• Proficiency in Mandarin will be an added advantage

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities

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