Duties and Responsibilities
- To responsible for business generation as it relates to prospecting and securing transient & group businesses on behalf of Mandarin Oriental Istanbul in accordance with the goals and strategies outlined in the annual Marketing Plan and in concert with RSO effort.
- To manage activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
- Together with Director of Sales, agree and implement rate strategy & actions for the assigned geographical territories
- To effectively manage the key accounts of the relevant markets through planned sales activity, maximizing account potential in terms of rate or room-nights in accordance with overall sales strategies.
- To focus on the growth and continued production of existing accounts both domestic and international and to develop new accounts that are suitable for the pricing strategy of the property.
- Selling and planning of Groups and Travel Trade / Middle East business in assigned territories and effectively converting enquiries into sales.
- Design, develop and execute all promotional products, and special packages to secure leisure business.
- Constantly monitor the market and the competition and report on threats and opportunities.
- Send mailers and email blasts to clients as need arises for promotion of hotel events and/or need periods.
- To monitor sales activities of market competitors and report at sales meetings.
- Increase lead conversion and impact customer/guest satisfaction by being able to provide solutions to their needs.
- To develop and maintain an accurate database of all relevant producing accounts.
- To actively plan sales calls and trips to promote the hotel and seek business opportunities
- On weekly basis, prepare an activity report which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions they participated in during the week and presents to Director of Sales
Requirements
Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. Additional languages would be beneficial
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills
Approachable, open-minded and fair
At least 3 years luxury hotel experience
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