Sales Operations and Support Specialist – Remote

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Sales Operations and Support Specialist will serve as an ad hoc utility team member who will have diverse set of responsibilities to support various functions across the sales team to serve as a versatile support resource for various relationship management and sales operational related initiatives as needed. Must have the ability to adapt to changing priorities and assist wherever it is most needed to support the relationship management and sales and sales operations team. This role will also have opportunities to serve as a lead for various initiatives as demand requires.

The role will serve as a utility team member for the Relationship Manager team with overflow work support for sales and sales operations as needed and is a dynamic and flexible role that will have the opportunity to gain a broad range of experience. Here are some examples of ad hoc work this position will have responsibilities for as needed:

• Review Initial/Ongoing Billing: Verify the accuracy of billing for all sales orders to ensure correct pricing, discounts, and terms were applied. Track and ensure billing has initiated.
• Annual Renewals Management: Monitor and manage annual renewals, ensuring timely notifications to the billing team and customers by sales team along with requirements.
• Track Non-Standard Terms: Maintain a detailed record of non-standard terms and conditions, ensuring they are correctly applied and adhered to in all relevant transactions. This would also include SLA impact for contracts that include it.
• Monitor VOE rev share commitments: Ensure rev share payments are being delivered accurately and timely per contract terms
• Triage Billing concerns: Liaison between CDE/RM account team and Finance/Billing/CS to correct discrepancies as they are identified. Report resolution back to account team.
• Assist with developing business review decks: Gather client metrics and input to standard slide deck for account team
• Collaboration: Work closely with the sales operations, sales, billing, and customer service teams to streamline processes and improve overall efficiency.
• Reporting: Generate and analyze reports on billing accuracy, renewal status, retention rate, and compliance with non-standard terms.
• Documentation: Create necessary documentation for sales operations team and sales end users
• Provide additional resources and support during peak times or special projects
• Ad Hoc Sales Support and Operation: Adapt to changing priorities and provide versatile support wherever it is most needed in sales

Qualifications

• Knowledge of Experian products and services
• Basic knowledge of statistical methods
• Basic knowledge of PC desktop, mainframe, and database applications
• Experience with SFDC and Excel
• Bachelor’s Degree or equivalent experience
• Ability in Excel to analyze data, compare data and produce outputs
• Experience juggling multiple projects at one time
• 1 -3 years of experience working in Salesforce.com
• Proficiency with PowerPoint and Word
• Experience with Seismic or some other Sales Enablement Internal Platform
• Experience tracking project management tasks and accountability to hold team to schedule
• Experience working with marketing, finance, learning, and tool vendors
• Proficiency in Sales Enablement Tool Stack, such as: Salesforce, Seismic, Outreach, Zoom Info, Gong, Prolific Crush

Additional Information

Perks:

• Great compensation package and bonus plan
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Our uniqueness is that we celebrate yours. Experian’s culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

#LI-Remote

This is a remote role.

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