Security Operations Centre (SOC) Associate

1. Position Information

1. Office/Unit/Project Description

This position is located in the UNDSS country office in Ankara, Türkiye, locally administered by the UNDP and is financed by the Local Cost-Shared Security Budget. The SOC Associate is responsible for all aspects of the daily operations of the SOC, so it delivers reliable and consistent services to UNSMS personnel and security managers and the operational status of the Security Communications System.

This position will operate on a shift system, when required.

This position is for Turkish Nationals only.

2. Scope of Work

Under the overall guidance and supervision of the D/SA in Turkiye, the Security Operations Centre Associate will execute the duties and responsibilities outlined below:

OPERATIONAL

Coordinating the SOC assistants 

• Coordinates the shift system to ensure effective coverage hours as defined in SRMM taking into consideration coverage during absences of personnel or where additional support is required during an emergency.
• Ensures SOC assistants are trained and capable of delivering services at the expected level. Ensures regular refresher training is provided, as and when required. This must also include SOPs and training components related to supporting gender-based security incidents, initial actions and response to same, and handling of sensitive information cognizant of confidentiality requirements.
• Monitors individual team members’ performance; provides guidance and instruction, as and when required.

Overseeing daily operations 

• Coordinates the reception, transmission and relay of security and safety messages and information on behalf of the Designated Official (DO)/Area Security Coordinator (ASC)/ Senior Security Personnel, as applicable, via all identified means of communication to personnel.
• Oversees the monitoring of the movement of field missions, in accordance with the identified measures from the security risk management (SRM) process and appropriate local standard operating procedures (SOPs).
• Ensures all incoming/outgoing information messages to concerned UN personnel/entities are registered, timely distributed and logged appropriately.
• Coordinates the undertaking of personnel headcount and communications checks in accordance with instructions from the DO/ASC/D/SA, as applicable, or an established SOP in a timely and accurate manner.
• Conducts SCS (UHF, Sat phones, eTA app, other SCS equipment) training to UN Personnel in Turkiye.

Monitoring the use of the SCS 

• Monitors the SCS and ensures it is used according to established SOPs; reports non-compliance in the usage of the SCS to the D/SA.
• Coordinates and guides SOC personnel on appropriate use of the SCS.

Sharing information 

• Monitors and tracks the notifications of security and safety incidents and escalates these via the appropriate channels for follow-up and support.
• Ensures that SOC personnel provide appropriate timely support to the UNSMS personnel involved in security or safety incidents: alert the response and support functions through defined channels, provide appropriate feedback and input to personnel involved in incidents, maintain the communication link to personnel, act in an overall supportive role; monitors records of all information and communications related to incidents.
• Ensures that the SOC notifies the respective UNSMS organization security focal point when their personnel are involved in a security or safety incident.

Monitoring the SCS status 

• Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is working properly; report any anomalies to the appropriate authority for further action or guidance.
• Ensures proper use of the equipment and reports any misuse by any personnel to the appropriate authority. This includes monitoring the use of all telephony and other third party “paid” services as required.
• Responsible for daily routine service checks of all equipment maintained by the SOC and logging the serviceability status; reports any problem observed to the appropriate authority and notifies affected users in a timely manner.
• Ensures that a preventive maintenance plan for the SOC is in place and oversees its implementation; verifies that maintenance and repair work is implemented as planned and according to standards.

Technical

• Installs and programs telecommunications equipment (radios, sat phones and other SCS terminals) and maintains UHF systems and equipment.
• Ensures smooth operation of established UN SCS network.
• Provides support services for various technology products, including desktops, laptops, printers, scanners, fax machines, mobile phones, internet connectivity, data backup, software installation, and any other required IT support.

ADMINISTRATIVE

Managing information 

• Maintains, with an appropriate level of confidentiality and accuracy, in accordance with UN information management policies and established SOPs for personnel, the staff list of all UNSMS personnel and their eligible dependents, and the contact details of vehicles, premises and assets.
• Manages the staff list and the list of UNSMS premises.
• Ensures that a current UN warden list is provided to the SOC.
• Ensures that actions and communications undertaken to support security or safety incidents, or any other critical communications, are recorded and logged.
• Supervises the preparation and submission of daily reports, as directed by D/SA.
• Manages the incident tracking database.
• Conducts GIS mapping of UNSMS premises within Turkiye.
• Liaises with Relevant Turkish Communication authorities.
• Manages the UN ID System.

Monitoring the procedures 

• Reviews SOC SOPs, as appropriate.
• Trains and informs SOC personnel on the latest version of the SOC SOP.
• Monitors the adequate implementation of the SOPs by SOC personnel.

Other

• Performs other duties, as directed by the D/SA.

3 Institutional Arrangement

The Security Operations Centre (SOC) Associate will work under the direct supervision of the FSCO in Istanbul.