Security Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

JOIN OUR TEAM

Reporting to the Assistant Director of Security, the main duties of the Residence Security Supervisor are to control the access and egress to and from areas of the Residence Building, which are under Four Seasons supervision. The Security Supervisor is responsible for task and assignment delegation to the team of officers on shift. This role is responsible for protecting company and homeowner assets from theft, fire, damage and assisting in ensuring the safety and wellbeing of all persons in the location. Responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.  

TASKS 

• Directs day-to-day operations of the security department, working in tandem with Assistant Director of Security, Assistant Security Manager & Residences Leadership
• Assist residential team with responsibility to ensure the protection of residents, guests, vendors and associates; their property, building and grounds.
• Enforce residences rules, regulations, and policies as well as the departments’ rules, policies and standards.
• Promote safety awareness and enforcement throughout the residences to reduce accidents and loss by providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Security Office/CCTV Room with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly in any property emergency safety situation.
• Handles all homeowner interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists homeowners in all enquiries in connection with services, hours of operations, key personnel, directions, etc.
• Acts in all matters related to the safety, security, satisfaction and wellbeing of homeowners and employees. Responds swiftly and effectively in any emergency or safety situation.
• Greets residents who arrive by private car, taxi, or limo by opening their vehicle door and welcoming them to the Residence. Assists residents and visitors descending from vehicles.
• Unloads luggage from vehicle, tags it and issues claim tickets to the residents. Transfers luggage to the Residence Guest Services Agent.
• Assures the smooth flow of traffic on the driveway by directing resident vehicles and taxis to the appropriate positions
• Provides residents with directions, recommendations, and information about the city and its attractions. Hail taxis as needed. Loads luggage in vehicle for departing residents.
• Always ensures a high level of cleanliness in common areas and amenity spaces
• Ability to use variety of IT systems, including Closed-Circuit Television (CCTV)
• Patrols the interior and exterior of the building and confront any situations or persons that require investigation
• Takes an active role in the implementation of the fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays
• Assists in training related to the emergency procedures.
• Responds properly in any emergency or safety situation
• Conducts safety inspections throughout the building

ADDITIONAL RESPONSIBILITIES 

• Act as the Supervisor on duty in the building and forms part of the Emergency Response team
• Assists Guest Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
• Participates in regular staff meetings to keep employees informed of policies and changes
• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
• Ability to read memos, communication log and safety rules.
• Ability to use telephone procedures as dictated by Four Seasons standards.
• Ability to communicate on all levels with staff, colleagues and management.
• Performs other tasks or projects as assigned by the Director of Residences

SKILLS AND COMPENTENCIES 

• Fluent in English, written and verbal; local language an asset
• Basic First Aid/CPR & Emergency response training
• Minimum of two years’ experience in security field, preferably in the hospitality
• Knowledge of safety practices in the workplace is preferred
• Must have a valid driver’s license
• High School diploma or equivalent
• Ability to work overnight shifts
• Good verbal and written communication skills is required. Ability to communicate with a diverse team of employees, homeowners, visitors, and vendors.
• Computer skills including typing/word processing experience and the ability to write clear and factual reports
• Able to work with minimal supervision and be pro-active in their approach to problem resolution.
• Able to lift 20-lbs regularly
• Able to work while standing or walking for most of the shift

Sky’s the Limit

Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998… Come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

What to Expect

Competitive Salary & Wages

Private Health Insurance

Excellent Learning and Development opportunities

Complimentary Employee Meals

Discounted Indoor Parking Privileges

… and so much more!

Learn more about what it is like to work at Four Seasons, visit us:

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Legal Disclaimer:

7 Nisan 2016 tarihli Resmi Gazetede yürürlüğe giren 6698 Sayılı Kişisel Verileri Koruma Kanununa istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup, kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Özgeçmişinizin veri tabanımızda istemediğiniz takdirde contactus.bosphorus@fourseasons.com adresi ile iletişime geçmenizi rica ederiz.

Read Full Description