Senior Dispatch Associate

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Job Description

This position is responsible for executing daily support of shipments from suppliers, manufacturing operations, and home delivery agents to customers. The focus is on meeting customer delivery expectations while ensuring cost effective transportation solutions through cross functional collaboration. 

Key Accountabilities

• Ensure all truckload shipments have assigned carriers
• Perform all tactical home delivery functions: issue resolution, order management, and agent changes
• Maintain effective communication between manufacturing operations, customer service, home delivery agents and carriers
• Resolve time critical transportation and delivery issues utilizing cost effective methods
• Identify recurring issues, investigate root causes, and drive actions to resolution
• Cross training in other positions within the department
• Ability to work an alternate schedule which may require evening and weekend availability

Key Competencies

• Customer focus; builds strong customer relationships and delivers customer-centric solutions
• Decision Quality; makes sound decisions, even in the absence of complete information
• Drives result; consistently achieve results, even under tough circumstances
• Action oriented; takes action on challenges, identifies and seizes new opportunities with a can-do attitude
• Collaboration; works cooperatively with others across the organization to achieve shared objectives
• Communicate effectively; develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instills trust; gains the confidence and trust of others through honesty, integrity and authenticity
• Resilient; rebounds from setbacks and adversity when facing difficult circumstances

Organizational Relationship

Position reports to Supervisor, Logistics Operations 

Qualifications

• Bachelor’s Degree with an emphasis in Supply Chain, Business or related field strongly preferred
• Lean/ Six Sigma training and/or certification preferred
• Proficient Microsoft Office skills (Outlook, Excel, PowerPoint, etc.)

Additional Information

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

• Actual pay will vary based on qualifications and other factors

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