Senior Relationship Manager – US Remote

Company Description

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We’re members of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected – Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and that share our purpose #uniquelyexperian

Job Description

In the Senior Relationship Manager role, you will maintain and expand business relationships, create up-sell and cross-sell opportunities, and build revenue with assigned clients using data, analytics, and solutions across Experian. You will maintain close strategic partnerships across the client organization, understanding client KPI’s and success metrics and business operations, market challenges and short-term initiatives. This will include supporting sales presentations and proposals to use Experian solutions in a way that improves client revenues, return on operations, reduces risk, and lowers expenses. You will gain trust through credibility, reliability, business intimacy and customer centricity. Partner with sales resources to exceed revenue goals.

• Manage existing business agreements and relationships, including the management and oversight of client onboarding and solution delivery, fulfillment, use, and overall client satisfaction
• Identify, recommend, and implement improvements for using Experian solutions, based on clients’ feedback and through collaboration with internal Experian product partners
• Contribute to territory strategy and client account planning
• Grow existing business relationships by identifying process and operational improvements to solution delivery, client use, and solution impact to clients’ financial priorities.
• Conduct, moderate and facilitate product trainings for clients on current or prospective products the client is using or evaluating.
• Identify new product and revenue opportunities for Experian by expanding existing and creating new client relationships in new departments within a client’s organization.
• Promote and close new business in partnership with Experian account executive and sales leadership teams.
• Collaborate on and manage inputs to the Experian revenue forecasting and pipeline management processes, updating revenue opportunities according to company policy and practice.
• Participate in providing client data and insight to internal Experian product and executive teams to ensure improved product development, marketing, and sales.
• Increase client satisfaction through client engagement and support.
• You will report to Vice President Strategic Sales
• 100% remote

#LI-Remote

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years of complex sales or customer relationship management-related experience.
• Create exponential revenue growth.
• Knowledge of consumer credit reporting.
• Project management skills.
• Ability to travel.

Additional Information

Perks

• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• Wellness programs, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

Read Full Description