Senior Technical Support Specialist

Company Description

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

Job Description

We are seeking a dedicated and proactive Bilingual Senior Technical Support Specialist to join J.S. Held’s information technology division, that supports its accident reconstruction practice. Our accident reconstruction practice uses advanced modeling and simulation software programs to generate computer visualization, and utilizes in field electronic data recovery tools to evaluate and reconstruct vehicle accidents

The successful candidate will provide technical support and troubleshoot various software and hardware systems that the practice uses in their day-to-day analysis. They will also ensure the computers and software are properly configured when new employees are onboarded within our complex tech footprint. This role involves reactively and proactively addressing technological issues (hardware and software) of the teams in the office and in the field.

Job Responsibilities

• Provide heightened, near real-time support for troubleshooting software, data storage systems, laptops, and other technical issues.
• Manage integrations, configurations, updates and changes to different systems including Microsoft, Adobe, and Autodesk program suites.
• Effectively onboard new employees ensuring all the required systems are functioning correctly.
• Reactively and proactively address issues related to in-field laptop and software support.
• Handle tasks of varying degrees of importance and complexity in software and hardware troubleshooting, software compatibility, and integration of new or upgraded software version.
• Collaborate with the cybersecurity team to address threats and vulnerabilities.

Qualifications

Required Qualifications

• Proven experience in a similar support role handling different types of systems of different technical complexity.
• Extensive experience in installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications, and specifically the updating, upgrading and compatibility of these software titles with each other and other mainstream products.
• Strong knowledge of virtual desktop environments.
• Excellent problem-solving skills and the ability to prioritize tasks.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume support environment.

Preferred Qualifications

• Bachelor’s degree in computer science or similar disciplines.
• Experience with ServiceNow or similar platforms.
• Knowledge of cybersecurity best practices.
• Experience managing a large number of devices.
• Experience with onboarding and exits in a complex tech environment.

Additional Information

Physical and Mental Job Qualifications

• Prolonged periods sitting at a desk and working on a computer.

We welcome applications from individuals with disabilities. If you are an individual with a disability and would like to request a reasonable adjustment in relation to any of the above, please email jobs@jsheld.com and include “Applicant Adjustment” within the subject line with your request and contact information.

Some of the Benefits We Have Include

J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely when needed
• Generous Annual Leave Policy
• Comprehensive Medical Insurance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein.

Please explore what we’re all about at www.jsheld.com.

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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