Job Description Summary

As a Business Operations Specialist, you will be responsible for different stages of installed base lifecycle from addition to end of life by providing Business Operations excellence. You will do this by entering customer quotations/warranties/contracts in the Service ERP, ensuring timely and accurate billing of customers for contract, non-contract services and managing various communications with customers. You will also assist in utilization of the Service CRM “Service Max”, be part of Channel Partner S-max transitions, data cleanup, migration, process design through collaboration with multiple stakeholders.

Job Description

Job Description

Roles& Responsibilities

• Responsible for GEHC customer service contract or warranty loading into all applicable Service ERPs including additions, deletions, and modifications to existing contracts.
• Responsible for timely and accurate billing of customers for contract and non-contract services.
• Give support Install database accuracy by supporting field team, internal vendor team and external customers via phone and email.
• Work closely with field, service sales, marketing, service and commercial teams to resolve technical, functional and process-related issues.
• Give support to finance and cash collection teams for timely resolution of customer disputes. (Concessions, Penalties, Write offs, Credit Notes)
• Strengthen processes through initiating new projects to maximize operational efficiency.
• Play an active role and assist to transition of distributors to the Channel Partner S-Max, working on data cleanup, migration and process design through collaboration with multiple stakeholders.
• Digitize Business Operations visibility and support continuous improvement through Service CRM, S-Max dashboards, reports enhancements.
• Drive profitability analyze of contracts & non-contract activities by highlighting required points to improve commercial strategies.
• Support finance and cash team during month, quarter and year-end financial closing to ensure smooth coordination and effective execution.
• Ensure prompt internal & external customer support for all contract and non-contract related questions.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Follow Quality Assurance processes including proper archiving of contract and non-contract documentation. (proposals, signed contracts, service reports, invoices)

Required Qualifications& Requirements:

• Bachelor’s degree in finance, industrial engineering and business or related field of study
• Minimum 3 years’ experience
• Proficiency in English Excellent organizational and time management skills Strong analytical and quantitative skills
• Ability to prioritize and meet deadlines, follow up and attention to detail Adaptable to multiple requests and daily changes
• Excellent communication skills with the ability to communicate with internal&external teams and customers at all levels
• Act effectively and be self-motivated
• Ability to be part of an effective project management
• Ability to show a decision-making capability and take initiative once required

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No

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