Service Officer Technician

JOB RESPONSIBILITIES

• Identify, develop and manage priorities, workstreams and business development goals aligned with local and regional expectations.
• Service process & policy development aligned with company strategy and customer requirements.
• Business development includes internal process and policy analysis, alignment with market expectations, restructuring, training and implementation to ensure successful and effective function.
• Managing all technical & support activities for national repair agents and partners
• Grow footprint
• Improve ratings
• Manage workstreams & activities related to the setup and development of new agents & partners
• Setup accounts
• Open trade portals
• Manage monthly warranty claims
• Ensure compliant operations
• Auditing & ensure compliant operations
• Manage footprint transparency and communications to market
• Visit agents & partners
• Technical repair trainings
• Manage ongoing audits to ensure that agents & partners are aligned with service expectations
• Analyse every agent & service partner’s software capabilities
• Setup & Manage monthly reporting to ensure transparency on internal KPI’s are met
• Identify opportunities for sales
• Coordinate external BPO and identify improvement areas in collaboration with BPO Team
• Head up business transformation projects to streamline business process across functions.
• Communicate & Promote Service business across all internal and external stakeholders

REQUIREMENTS

Education:

• Graduate (Business economics or Engineering) or Technical school (high school)
• Experience in after sales business
• Knowledge of Turkish market

Experience:

• Minimum of 3 – 5 years’ experience in in after sales business
• Knowledge of Turkish market
• Computer skills MS Word, Excel & PowerPoint, Outlook

Key Capabilities:

• Analytical in order to understand key issues and generate consistent feedback to stake holders
• Business Acumen
• Proven leadership skills to lead, guide and develop the service team
• Effective communication skills (verbal and written)
• Problem solver
• Good listening, negotiation, influencing and presentation skills
• Leadership skills
• Working across functions
• Supporting product quality management and managing and reporting the rework process.
• Providing technical support to authorized service partners
• Supporting and contributing to the profit-making activities of the service organisation

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

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