Solutions Implementation Manager

Company Description

Who we are…

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic’s culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description

Reporting to the VP, Solution Delivery, we are looking for a Solutions Implementation Manager to join the team in South Africa. You will be responsible for the successful commercial delivery within territory related to our product lines. 

A bit about the team and what you’ll deliver… 

The Solutions Delivery Team is at the heart of the business, customer centric and accountable for the initial customer on-boarding through to the commercial delivery (in-life) of our product lines. As the Solutions Implementation Manager you will also have close interaction with the customer, sales, product, engineering, QA, architecture, PMO, legal, finance and senior management teams.

As the Solution Delivery Manager your areas of responsibility will include:

Initiating & Planning

• Project kick-off & governance definition.
• Resource mapping requirements (internal and external) and planning to execute the delivery activities.
• Project planning: define and document project scope, objectives, tasks prioritization, ownership, deliverables, deadlines and success criteria.
• Test strategy definition.
• Develop a join project communication plan with the Customer.

Execution & Delivery

• Effectively manage client expectations (timelines, resources, feasibility, roadmap).
• Drive the detailed and high-level project schedules and plans.
• Solution configuration and testing with all the stakeholders involved in the project.
• Operationally manage and coordinate internal and external resource availability.
• Liaise with sales, product managers, legal, PMO, engineering and support, to translate and execute customers roadmap and requirements into change requests, training and support collateral and in-life support set up.
• Ensure plan accuracy through rollout and manage the associated risks.
• Track Time to Value.
• Responsible for successful solution delivery and handover to In-life management.

Reporting throughout the whole delivery phase

• With Customers: Maintain a joint project communication plan in order to drive execution.
• Trustonic internal: Maintain an accurate record of the latest activities, progress/risks/delays within the Trustonic reporting framework.

Who you are…

As the Solutions Implementation Manager you will have experience and knowledge in the following:

• Previous experience in a lead solution delivery / project management role ideally in the mobile, semiconductor, or internet security industry.
• Demonstrable customer facing experience, planning for and executing multiple complex customer rollouts and can do so using a limited number of resources.
• Successful track record in delivery activities within a System Integration and SaaS business environment.
• Familiar with complex technologies landscapes and security software.
• Awareness of security software.
• Knowledge of software development lifecycle.
• Knowledge of PRINCE 2/PMBOK /Six Sigma.
• Wrike or similar project management tools.
• Microsoft Office tools.
• JIRA.

What makes you, you…

As the Solutions Implementation Manager you have:

• Strong interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience.
• Ability to problem-solve any challenge with creativity, organization and patience.
• Strong influencing skills and negotiation/mediation skills.
• Ability to motivate and drive focus for internal/external people not under direct reporting.
• Empathy and customer centricity.
• High degree of natural ability to be organised and organise others.
• Strong ability to multitask and thrive in a timeline-driven environment.
• Proactive mindset and inquisitive.
• Capability to look at the big picture and quickly identify levers and challenges.
• Tenacity with a problem-solving approach.
• Ability to thrive in a dynamic, constantly evolving, small team environment.
• Prepared to invest whatever effort is required to get the job done.
• Good creative intelligence.
• Organized, rigorous and autonomous.
• Curious.
• Fluency in English is required as it is the business language in the Company.

Qualifications

• Bachelors degree and/or relevant experience

Additional Information

#LI-Remote

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

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