Sr. Business Analyst, Pharmacy Solutions

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. 

Job Description

THE POSITION:

We are seeking a highly motivated and experienced Technical Business Analyst (TBA) to join our growing team. In this role, you will play a vital role in bridging the gap between business stakeholders and technical teams, focusing specifically on pharmacy systems. You will partner with key players to identify needs, define requirements, and develop solutions that optimize our pharmacy operations and drive business success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results. These results are achieved by:

• Business Analysis:
• Partner with pharmacy stakeholders to identify needs, define clear and concise business requirements, and develop solutions aligned with overall business strategy
• Analyze complex pharmacy workflows and processes, identifying areas for improvement and optimization
• Facilitate cross-functional requirements-gathering sessions (between business, Pharmacy Operations, IT, Security and other teams)
• Collect and document clear and concise business requirements and rules
• Document requirements using various techniques (e.g., use cases, user stories, data flow diagrams)
• Collaborate with technical teams to translate business rules and requirements into detailed technical specifications (User Stories)
• Perform process modeling (business, operations, technical) and create visualizations of those process models
• Create wireframes and report designs.
• Conduct feasibility studies and cost-benefit analyses to evaluate proposed solutions for pharmacy systems
• Develop and manage project plans and timelines to ensure timely and on-budget delivery of pharmacy system enhancements
• Technical Expertise:
• Possess a strong understanding of pharmacy operations and relevant industry trends.
• Stay up-to-date on emerging pharmacy technologies and their potential impact on business processes.
• Work with developers to ensure technical solutions align with pharmacy system functionalities and user needs.
• Communication and Collaboration:
• Facilitate workshops and meetings to gather requirements and manage stakeholder expectations.
• Clearly communicate complex technical concepts to both technical and non-technical audiences.
• Foster a collaborative and productive working environment with pharmacy teams and other departments.
• Documentation and Training:
• Develop and maintain clear and concise documentation of pharmacy system requirements, processes, and user guides.
• Participate in the creation of training materials, instructions, procedures and may be involved in training end-users on new pharmacy system functionalities.
• Specific Activities:
• Prioritize and complete requirements, wireframes, system process flows, and user stories aligned with product/client schedules, BRDs, and business process flows
• Partner with the Business Design Team on product roadmap development
• Provide strong collaboration between impacted team members & clients (Confluence and Balsamiq)
• Handle multiple concurrent projects of moderate or complex scope
• Perform research into project-related issues and products
• Support project post-deployments and support systems in steady state
• Effectively communicate to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Develop progress reports, proposals, requirements documentation, and presentations.
• Proactively identify potential changes in project scope, issues and risks and devise contingency plans
• Demonstrate flexibility, open-mindedness, and a willingness to share ideas and provide feedback
• Maintain open communication with leaders and teams
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Travel (<25%)
• Hours (40 hours, Monday through Friday with occasional night/weekend deployments)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum 5 years of experience in business analysis, with a focus on pharmacy systems or healthcare IT
• Minimum 3 years working in the Pharmaceutical, Healthcare, or Health Insurance industries
• Experience working with pharmacy software (e.g. CPR+, CareTend, PioneerRx)
• Proven experience in analyzing complex business processes and translating them into technical requirements.
• Excellent analytical and problem-solving skills
• Excellent communication, collaboration, and interpersonal skills
• Experience working in a cross-functional environment
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, MS Project)
• Experience with business analysis tools (e.g. Jira, Azure DevOps, Miro, Mural, Visio)
• Experience in collecting, defining and testing business requirements, user stories, process flows, and wireframes
• Familiarity with business analysis concepts, tools and techniques
• Ability to interact with people from all disciplines with all levels of experience
• Experience working both independently and collaboratively as part of cross-functional teams
• Experience working in a cross-functional environment
• Familiarity with pharmacy terminology and workflows a plus

PREFERRED QUALIFICATIONS:

• Master’s degree in Business Administration or a related field
• Experience with Customer Relationship Management (CRM) systems, ideally Salesforce Health Cloud
• Experience with integration platforms like MuleSoft
• Experience with Agile methodologies (Scrum) and project management tools (MS Project)

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand or grasp. The employee is intermittently required to stoop or crouch; push or pull; or kneel. The employee must occasionally lift and/or move up to 10 pounds and intermittently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate. The employee is not substantially exposed to environmental conditions.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $97,000 to $136,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

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