Sr. Delivery Lead

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. 

Job Description

The Sr. Delivery Lead is a highly motivated and results-oriented individual who will be responsible for leading and driving the successful delivery of software projects and programs from conception to post-launch support. This role requires a deep understanding of the software development lifecycle (SDLC), project management methodologies, Agile principles, and the ability to effectively manage and motivate a team. The ideal candidate will have a proven track record of success in delivering projects on time, on budget, and to scope, ensuring smooth go-live deployments, hypercare support, and a seamless transition to ongoing support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Lead and manage cross-functional teams of software developers, testers, and other IT professionals:
• Foster a collaborative and high-performing team environment.
• Delegate tasks and assignments based on individual strengths and skills.
• Provide ongoing coaching and mentorship to team members.
• Address performance issues and implement corrective actions as needed.
• Develop and implement project plans, schedules, and budgets:
• Define clear project goals and objectives.
• Break down projects into manageable tasks and milestones.
• Estimate resources and time required for each task.
• Track project progress against the plan and make adjustments as needed.
• Manage project scope and ensure that all deliverables are met:
• Proactively identify and manage project risks.
• Implement change control procedures to manage scope creep.
• Ensure that all deliverables are met to the required quality standards.
• Communicate effectively with stakeholders, including project sponsors, executives, and customers:
• Provide regular status updates on project progress.
• Address stakeholder concerns and manage expectations.
• Proactively communicate potential risks and issues.
• Manage project boards and tools:
• Utilize project management tools (e.g., Jira, Trello) to track progress and visualize workflow.
• Keep boards updated with relevant information and tasks.
• Utilize boards for team collaboration and communication.
• Assign work and get status updates:
• Clearly communicate task expectations and deadlines to team members.
• Conduct regular meetings and check-ins to track individual progress.
• Provide constructive feedback and guidance to team members.
• Remove obstacles and facilitate problem-solving:
• Identify and proactively address roadblocks and impediments to progress.
• Escalate issues to appropriate stakeholders when necessary.
• Facilitate collaborative problem-solving within the team.
• Plan and execute go-live deployments:
• Develop and implement a comprehensive go-live deployment plan.
• Conduct thorough testing and quality assurance activities.
• Manage the deployment process to ensure a smooth and successful transition to production.
• Provide hypercare support during initial post-launch phase:
• Proactively monitor system performance and identify any potential issues.
• Address user feedback and resolve any reported problems promptly
• Ensure the system is operating stably and meeting user needs.
• Facilitate a smooth transition to ongoing support:
• Work with the support team to document system functionality and troubleshooting procedures.
• Train support staff on how to handle common user issues.
• Ensure a seamless handover of responsibility for ongoing system support.
• Stay up-to-date on the latest software development trends and technologies:
• Continuously learn and adapt to new technologies and methodologies.
• Share knowledge and insights with the team.
• Mentor and coach team members:
• Provide ongoing support and guidance to team members.
• Help team members develop their skills and knowledge.
• Promote a culture of continuous learning and improvement.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: Bachelor’s degree in Business Management, Information Technology or similar
• Experience and/or Training At least 5 years of project management experience; Knowledge of Project Management Lifecycle and software development methodologies
• Experience and/or Training: Patient services – HUB / Specialty pharmacy experience in a client facing role is strongly preferred

PREFERRED QUALIFICATIONS:

Experience and/or Training: Patient services – HUB / Specialty pharmacy experience in a client facing role is preferred

• Licenses/Certificates PMP Certification OR Scrum master certification is preferred
• Technology/Equipment Prior experience working with CRM applications such as Microsoft dynamics 365, Salesforce is preferred

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $121,000 to $130,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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