Certified engineer with specialist single (in some cases multiple) vendor, multiple technology knowledge within a BU supporting, primarily working internally/externally with the partner base and sales organization on defining solutions and projects
Responsibilities:
Ability to support the design of vendor solutions to meet customer requirements
Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams
Ownership of assigned Request Manager resolver group
Respond quickly to queries or customer care issues
Communicate product and technology information to educate internal and external audiences
Deal with product/solution enquiries from internal/external sales and resellers
Work with sales teams to profile repeatable solutions for stock and inventory planning purposes
Understanding and application of vendor promotions
Maintain peer-level technical contacts in assigned vendor
Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilization rates
Opportunity to deliver basic post-sales implementation services
Develop Product knowledge to a competent technical level in line with vendor/business expectations
Knowledge Skills and Experience
Certified across single or multiple vendors
Experienced on storage and backup solutions
Professional and polished delivery of customer presentations.
Strong commercial awareness
Effective oral and written communication skills.
Strong attention to detail, priority management and planning skills.
Good business skills and able to run professional meetings and business engagements.
IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.
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Key Skills
What’s In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
