Technical Solutions Engineer

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Arista APAC is looking for a Technical Solutions Engineer based in one of the major cities of China. The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs in local language for customer support issues. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Who You’ll Work With

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Candidates must be experienced in networking and troubleshooting L2/L3 devices.

What You’ll Do

• Communicate with customers from Japan as per the local language needs. Interface with other global Technical Solutions Engineers in expediting resolution to the customer’s issues.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Follow-up may include duplicating basic problems, if necessary, in the lab requiring standard setup and working with engineering staff to resolve non-routine issues.
• Troubleshoots problems with hardware equipment and software applications and recommends corrective action.
• Follow-up may include duplicating basic problems, if necessary, in the lab requiring standard setup and working with engineering staff to resolve non-routine issues.
• Documents customer communication and recurring technical issues to support product quality programs and product development.
• Provides technical guidance to customers, partners & advanced Services.
• Participate in presales activities such as demos, presentations, and proof of concepts

Qualifications

• Bachelor's Degree in Computer Science/Engineering, or relevant engineering/science fields.
• 5+ years of relevant experience

Communication skills

• Excellent listening, presentation, and writing skills
• Must have very strong customer and intrapersonal skills.

Mandatory Technical Skills:

• Working knowledge of Networking industry, products and protocols.
• Understanding of networking architectures and protocols is critical.
• Strong troubleshooting experience in hardware and software protocols.
• Strong competence in Routing and /or Switching domain.
• Strong operating and troubleshooting knowledge in 3 or more of the following areas:
• Networking Protocols – Strong understanding and knowledge of TCP/IP, IPv6, Ethernet protocols
• Switching technologies (L1/L2 technologies: Ethernet, VLAN/Trunking, QinQ, STP, RSTP, xPVSTP, MSTP)
• Routing Protocol Knowledge (RIP, OSPF, BGP, IS-IS, BGP) skills required.
• Experience with Multicast protocols (IGMP, PIM), MPLS, and various WAN protocols
• Strong Understanding of First Hop Redundancy protocols
• Network Design and Implementation
• Network Virtualization / Cloud Computing
• Understanding of IPSEC VPNs.

Desired Skills:

• A strong comfort level with Linux is highly desired.
• Experience with scripting languages (Python, Perl, shell etc)
• Experience with troubleshooting tools such as IXIA, tcpdump and wireshark (or similar packet generation and analysis tools).
• Network design knowledge is highly desirable
• Technical knowledge of virtualization platforms and technologies
• Understanding of methods of attacks (DoS, portscan, Worms and Trojans, spoofing), Secure Management (SSL, SSH)

Additional Information

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