Technical Warranty Operations Responsible

Company Description

Bosch Mobility Aftermarket division of Bosch offers comprehensive products and services to the automotive spare parts sector and workshops worldwide.

The division manages its business activities in 17 countries in Türkiye and the Middle East region with over 150 employees located in cities such as Istanbul headquarters, Ankara, Izmir, Bursa, Adana, Dubai, Riyadh, and Jeddah.

Mobility Aftermarket division produces spare parts, workshop equipment and services for all mobility devices such as passenger cars, commercial vehicles. Wİthin the division there are different working departments such as sales, marketing, supply chain, technical support and training, communication, and franchise service management.

The Bosch Mobility Aftermarket division is also responsible for the development of the service network by providing end-to-end solutions to over 500 franchise service concepts such as Bosch Car Service and Bosch Diesel Service in the region.

If you would like to learn more about us, you can visit our website or Instagram account..

Web pages

https://www.boschaftermarket.com/tr/tr/

https://www.boschcarservice.com/tr/tr/ 

Instagram

https://www.instagram.com/boschotomotiv/

Job Description

As Bosch Mobility Aftermarket division, we are looking for our new asscoiate as Technical Warranty Operations Responsible for Türkiye & Middle East Region who will be located in Maltepe, Istanbul.

• Technical evaluation of warranty claims of Bosch Mobility Aftermarket spare part warranty claims
• Verifying vehicle information and fault details by performing necessary tests to determine the cause of the fault, preparing technical reports
• By using available tools (SAP & digital tools) following up the warranty claims starting from the time the inquiry is received till the technical report
• Organizing & planning warranty related trainings & info sessions to Bosch customer network when necessary
• Conducting planned field visits to customers when necessary
• Supporting and reporting of scrapping process of examined spare parts
• Working Style: 100% Office

Qualifications

• University degree in vocational schools of automotive technology/automotive/mechanics/electrics of higher education or engineering departments with 2 or 4 years university of degree
• 4 or more years of experience in automotive aftermarket, especially in spare part business
• Having similar experience in aftersales operations or warranty operations
• Having know-how and experience vehicle diagnostic tools
• Curiosity & eagerness to learn more in automotive technologies
• Strong analytical and technical skills with respect to problem solving
• Strong commitment to customer satisfaction
• Ability to work independent and in a self-driven way
• Willing to take initiative in technical aspects
• Ability to work within international teams with very good communication skills
• No restrictions to travel when necessary
• Fluency of written and spoken Turkish and English

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