Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media – both established and emerging. 

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. 

Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

The Role:

The Transcreation Account Director (AD) will support the CEMEA Business Director (BD) and Language Lead on a prestigious technology client for the EMEA region, playing an active role in running the team operations, and supporting the team in the execution of world-class marketing communications. This is an amazing opportunity to oversee and collaborate with a network of up to 200 freelance linguists. As a key point-of-contact for client stakeholders, the AD plays an important role in the project delivery while ensuring Hogarth and linguist teams perform to the highest quality standards.

As part of a dynamic team, the role is very operational and will also require someone who has demonstrable experience working under pressure. Strong problem-solving skills and a keen eye for detail are critical factors for success in the role.

Key success factors:

• Proven leadership skills, keeping a diverse team engaged and motivated
• Immaculate organization skills enabling a smooth project delivery
• Understanding of Localisation and Transcreation processes
• Be a great communicator and to build trusting relationships with both internal and client stakeholders

Key Responsibilities:

• Project Delivery
• Oversee the Language Validation project delivery for the CEMEA region
• Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the client
• Understanding of project workflows and processes
• Build close relationship of trust with key stakeholders
• Operational planning and reviews
• Plan availability and booking of freelance talents to guarantee optimal resourcing for the client’s projects
• Resource Management
• Lead a team of several Transcreation and Project managers
• Together with the Language Lead, oversee and manage a network of up to 200 linguists
• Assist in recruiting and staffing
• Plan and review team workload on an ongoing basis
• Work with senior management to ensure teams are engaged and motivated to perform
• Conduct and manage performance appraisals
• Assist with one-to-one management / mentoring
• Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability
• Plan and coordinate training/onboarding for incoming and existing teams
• Able to create and maintain strong relationships with freelance talent
• Flag freelance staff changes and recruitment requirements to Language Lead and Business Director
• Point of escalation for Hogarth internal teams
• Stakeholder Management
• Build trusting relationship with all stakeholders, be it with clients or Hogarth internal departments
• Keep client and internal stakeholders always informed about the status of the project
• Keep track of project movements and scope movements
• Create and own hindsight sessions with the client
• Support Senior Management with finance management and business growth
• Contribute to budgeting and forecasting process
• Reporting: Responsible for actuals’ collection and correct data tracking
• Monitor budget utilisation across teams and flag issues
• Manage resourcing across teams by monitoring utilisation and productivity

Requirements:

• 8-10 years of client services experience with a solid account or Transcreation management background
• Deep understanding of Language and localization processes
• Experience in budgeting and forecasting
• Experience working in a fast-paced environment whilst keeping an keen eye for detail
• Focus on continuous improvements, delivering excellent quality and high levels of customer service
• Agency experience managing international clients in multiple markets with multiple stakeholders
• Experience of running an account team including resource planning
• Prior people management experience
• Negotiation skills
• Problem solver
• Good networking skills
• High level of organisation and attention to detail
• Strong English speaking and writing skills are essential
• Knowledge of a second language ideal

#LI-YU1 #LI-Hybrid

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging. 

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

Please contact careers@hogarth.com if you need the job advert or form in another format.

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