Trust & Safety Supervisor for Supercell Games Account with Turkish and English

As a Trust & Safety Supervisor, you will have the opportunity to ensure a safe and engaging experience for millions of Supercell fans and players around the world. 

You will be responsible for helping refine and enforce Community and Safety Policy. 

You’ll also support a team of Trust & Safety Specialists who will be working directly to support user-safety and policy enforcement through moderation activity and Trust & Safety Support queues. 

This role may need to deal with sensitive content, and you will be part of the support framework for your team.

Responsibilities:

• Supporting the day-to-day operations of your local Trust & Safety team
• Ensuring that targets are met: Service Level, KPI’s, Quality, etc., delivering coaching and feedback sessions to the team
• Analytical mindset, assisting your Trust & Safety Lead in preparing quality, efficiency, and productivity reports on a regular basis
• Working with your Lead, Trust & Safety Champion and QA team members to ensure a seamless game experience.
• Ensuring safe gaming environment, supporting the Trust & Safety Specialists through escalations. This may include working with Law Enforcement.
• Escalating newsworthy events in your Trust & Safety teams’ markets to the Policy Council for quick and timely emergency policy decisions.
• Ensuring a daily plan is in place to manage all incoming work.
• Be actively involved in the recruitment process, training, development and engagement of the team
• Perform supervisory duties including scheduling, reporting, floor support, prioritizing workloads and delegating tasks

Requirements:

• 2+ years of leadership experience
• Experience in working within the online gaming industry
• Experience in working with online communities
• High Turkish and English language proficiency (written and spoken)
• A proactive mindset, seeking continuous improvement both for personal and the organization’s way of doing things

Nice to have: 

• Experience in the Gaming Industry environment
• Strong sense of pop culture’s impact on online communities

We offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Employee referral bonuses
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

#LI-DNI

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language ReferenceEnglishTurkish

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Read Full Description