Turkey KC & Runway Customer Experience Manager – Tech, Auto & Chemicals

Turkey Key Client & Runway Customer Experience Manager, Tech , Auto & Chemicals

You’ve seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it’s your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day! 

Key Responsibilities

• Plans and deploys the understanding of customers’ businesses and needs to the Customer Experience organization
• Ensures consistent delivery to the logistics needs of our Global KC and Runway customers. Responsible for providing consistent high-quality experience for new and existing customers
• Contributes to the commercial growth through proactive search of new opportunities.
• Drives and builds strong relationships with customers, strengthens our footprint with Global KC and Runway customers.
• Understands overall nature of the business and the interdependencies between own and other functions
• Owns customer feedback via different channels and initiates conversations with relevant stakeholders on how to improve together
• Develops objectives and related KPIs together with the team, reviews performance and identifies possible issues to provide a better service
• Drives overall continuous improvement opportunities and change management
• Routinely applies subject matter knowledge to solve common business issues operating within practices and procedures covered by precedents or well-defined policies

We’re looking for:

• University Degree
• At least 8 years of operation management experience in Ocean/Supply Chain Management preferably in logistics industry
• Previous experience in logistics industry is a must
• Strong leadership skills in a changing environment and is comfortable with ambiguity
• Previous experience in a matrix working environment is an asset
• Proficiency with analytical business management
• Excellent communication skills to manage multi-number internal and external stakeholders
• Advanced level of Turkish, English and MS Office Programs

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! 

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Maersk Denizcilik Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via [email protected]. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

By clicking the apply button, you accept and give your consent to Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the transfer of your personal data, which includes information in the Identity, Contact, Professional Experience and Disability Information (if any) categories within the documents and information you have submitted for your job application to the global recruitment team/abroad through the workday system whose servers are located abroad for the purpose of managing the application processes of the candidates.

You may withdraw your explicit consent at any time by sending an email to [email protected].

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected]. 

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