Turkish Speaking Customer Service Agent (m/f/d)

Job Title:

Turkish Speaking Customer Service Agent (m/f/d)

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Turkish Speaking Customer Service Agent (m/f/d)

Due to our incredible growth, we are looking for customer service representatives (m/f/d) with Turkish and English language skills to help us create exceptional customer experiences for the largest social media platform in the world.

In our office in Berlin and Homeoffice in Germany, 1950 employees in over 12 languages take over the communication via phone, chat or mail processing with the customers of our client.

Please be aware, that for this role we can only hire EU citizens or candidates who have a valid work permit to work fulltime hours in Germany,

What we offer:

• 2500€ gross monthly salary
• Relocation bonus up to 1500€, depending on current location (minimum 100 km to Berlin)*
• Homeoffice** in Germany possible
• We will provide computer, screen and headset
• 6 weeks paid training (part-time opportunity after training) and ongoing coaching – all online
• Great team events, Summer and Christmas parties, barbecues and much more fun

Your Job is great:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in TURKISH
• You are putting together solutions to support and expand your customer’s self-serve advertising customer base
• You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger
• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Your skills are amazing:

• Online Advertising Experience is a big plus
• Prior working in service organization is desired
• Excellent written and verbal communication
• Fluent, verbal and written in Turkish (C1) and minimum B2 in English
• Familiarity with social media and you are active on them
• Familiarity with online advertising products/vendors
• Ability to multitask & work under pressure
• Fast learner, diligent worker
• You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Become part of our great multilingual customer service team and apply directly via joinusinberlin@concentrix.com .

#AGENTCNX

#WAH

• For more information please contact your point of contact from the Talent Acquisition department.
• *If you are based in Sachsen, Hamburg or Hessen, we are not able to offer this position in Homeoffice. Please visit us for more exiting jobs at our different sites: https://jobs.concentrix.com/de/en

For us, it is natural to be an inclusive employer that promotes and values diversity. We live diversity, respect and equal opportunities, irrespective of age, gender identity, sexual orientation, disability, social and national origin, or ethnic and national affiliation. Our cultural guideline “We all contribute and are 1 Concentrix” expresses exactly these values. We want to create a barrier-free environment where everyone can show their full talents.

Location:

Germany, Berlin

Language Requirements:

English (Required), Turkish (Required)

Time Type:

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