Vice President, Account Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Vice President, Account Management

Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

• Responsible for setting strategies as it relates to customer accounts that are aligned with geography strategy
• Leads and manages existing customer relationships and works to identify opportunities and customer needs
• Partners with customers to deliver customized solutions and comprehensive consulting support
• Responsible for pipeline management at the account level

Responsibilities

• Build and manage relationships with key merchants and other market participants. Be Mastercard’s advocate in the market, building relationships with key regulators
• Leads and manages key customer relationships at the senior level
• Provides direction for overall strategies, industry insights messaging and thought leadership to the customer
• Sets objectives and plays a lead role in achieving targets
• Analyzes the customer’s business through profitability modeling financial forecasting and competitive analysis
• Partners with the customer to establish, execute and report progress against annual business plans
• Reviews reports on customer’s existing business to determine opportunities for additional revenue
• Represents the voice of the market and customers to internal stakeholders
• Negotiates the customer agreement process ensuring global resource linkage
• Formally supervises and coaches several groups/teams and influences how the function is structured
• Helps identify, coach and groom top talent and pro-actively develops employees as organizational resources
• Leads projects and cross-functional initiatives
• Negotiates and executes on the customer agreement process

Experiences

• Broad or extensive experience with account management, strategy development and execution in complex/global accounts
• Payment services product knowledge (credit, debit, prepaid, etc.)
• Extensive track record in achieving success/profitability for key customer accounts
• Experience supervising and coaching teams of account managers to serve complex customer accounts
• Demonstrated success in incorporating new solutions into existing customer accounts
• Experience in negotiating challenging situations
• Self driven, organized and pro-active
• Entrepreneurial and commercially focused
• Excellent data analysis skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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