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Wholesale Services Care Specialist

Vodafone

Your dream job does exist. 

Discover it at Vodafone!

We are looking for a Wholesale Services Care Specialist.

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries. 

With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry. 

We are proud to export our successful practices abroad, while transferring our global know-how to our country.

We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life: 

  • Earn customer loyalty: Small things do matter. 
  • Experiment, learn fast: Just take the chance. 
  • Create the future: That’s possible. 
  • Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey. 

Together with your team, you can decide which days to come to the office depending on your work requirements. 

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

1.Why is this role really critical to us?

Dedicated Technical account management & Level 1 operations for all fixed product (core & vas products) & mobile services for wholesale customers which are generating high volume revenue.

2.How will you spend your time at Vodafone?

  • Provide effective customer support to wholesale clients thru email, calls and ticket management system.
  • Investigate and follow incidents in a timely and efficient manner, ensuring customer experience. 
  • Build and maintain strong relationship with customers, understand their needs by having montly healthcheck calls and meetings. 
  • Update and maintain customer information within CRM systems, ensuring data integrity.
  • Assist with request processing, tracking and ensuring timely deliveries.
  • Proactively monitor customer’s network and data center services
  • Responsible preparing monthly incident and request reports and SLA reports.
  • Closely work with Wholesale, Level 1 and Level 2 teams.

3.You are just the person we’ve been looking for, if you have:

  • At least 2 years corporate customer management experience in fixed&mobile telecommunication
  • Good understanding of fixed product and services 
  • Good understanding of request management process 
  • Good understanding of incident management process
  • Good understanding of IP networking technologies
  • Good level of troubleshooting abilities on ip networking environment
  • Cisco CCNA Certification or equivalent accreditation in ip networking
  • Excellent Problem solving skills
  • Good communication Skills
  • Prone to team work
  • Experienced in mobile service screens
  • Prone to invoice issues
  • Able to think analytically
  • Good command of Microsoft office programs

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

  • Vflexy: Flexible Benefits Program 
  • Hybrid working kit
  • Ergonomic kit allowance 
  • Digital meal voucher
  • Flexible transportation allowance.
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!

#LI-Hybrid 

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By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

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